Our machines come with a standard warranty of 1 year for parts and the box itself. This warranty is valid worldwide and we repair the machine during this period by not charging the costs of parts and replacement of the housing if it shows a defect in "normal" use..
However, this standard warranty does not cover the cost of transporting the parts to the customer.. A customer who has a concern about a part in Europe, is covered by the standard warranty but he will pay the cost of transport and customs clearance of the parts he receives from Mexico for replacement on his machine.
A stock of standard parts also exists in France.
It exists at Control Sensei / DVACI another guarantee that we call the International guarantee, this guarantee, when it is subscribed, allows you to receive parts free of charge and at no additional cost anywhere in the world. Our technician team prioritizes this type of customer over “standard” customers during their interventions.. This international guarantee is valid 1 year and can be renewed for 5 years.